Lowers HbA1c
by one per cent
Evidence base
For the NHS
by the NHS
Educator accounts

Ordering resources

How to order your resources?

When placing a resource order with us, please the order forms below to ensure you have the most current prices. Also please read below before ordering:

Newly Diagnosed/Foundation Order Form
Walking Away Order Form

Guidance for ordering resources
  • You can only order resources for modules that you have Educators trained in
  • You must include a complete Trust name (and if an NHS trust in the UK), a 3 digit trust code must also be supplied
  • You must provide a clear delivery address with the correct postcode
  • A contact name and telephone number of the recipient is compulsory
  • An invoicing name, contact number and email address must be provided on every order
  • Orders must be sent by email to desmond.orders@uhl-tr.nhs.uk
  • A Purchase Order needs to be provided with every order for it not be be rejected

Please use fax (0116 258 6165) as your last option as we cannot guarantee that we will receive your order as we have problems in the past where it has not come through and orders were delayed.

If the above guidance is not followed, your order will be returned back to the sender and will not be processed until the relevant details are added. This also goes for Purchase Orders.

Please Note: DES008 A1 Worksheet Pad (10 sets per pack) is available to order via desmond.orders@uhl-tr.nhs.uk and will still be at the same price of £10.20

Purchase Orders

If your trust requires you to raise a purchase order for goods, then please ensure that it is sent along with your order, otherwise we can not guarantee that it will appear on the invoice and therefore may cause unnecessary delay. Please could you add on a £12.00 compulsory delivery charge when putting your order through procurement? This helps us to process your order much more efficiently.

When to expect your order

We aim to process orders within 48 hours of receipt for us to then pass on to our supplies. Therefore please allow 3-5 working days from ordering to receipt of goods. During busy postal periods there may be slight delays to this time-frame but if you require any information about your order please do not hesitate to contact us.

Starter Kits

If you are a new site (or existing) that is looking to buy a starter kit, please download one of the PDF documents below which will give you a list of what resources are included and the amounts. There is enough to run 1 DESMOND patient course. If you require more materials with the starter kit, then please add on your additional items onto an order form.


If you have any questions about any of the above or resources in general please contact the DESMOND National Office on 0116 258 8989 or by emailing the Orders mailbox on desmond.orders@uhl-tr.nhs.uk